polozkova VIP
Total posts: 3
12 May 2017 07:41

Good afternoon, after updating the joomla 3.7, all payment methods were lost. Previously, the payment system of robokassa was set up. Now in the settings it is not! What to do in this situation? 2017-05-08_17-55-02

Last Modified: 28 Apr 2019


klox7 VIP
Total posts: 914
14 Jun 2017 09:49

Same here.


pepperstreet VIP
Total posts: 3,832
18 Jun 2017 01:30

Hello, do the gateways still show up in respective plan edit tab? Or are they missing during purchase?

I could not recreate that issue in my local test install. I have started with EM10 / J3.6.5 and upgraded to J3.7.2
Everything seems to work.

Do you have any console errors or any other details?


gregoconnor VIP
Total posts: 34
18 Jun 2017 02:14

I see others have the same issue I also lost all payment gateways


gregoconnor VIP
Total posts: 34
18 Jun 2017 02:36

to reply to the question "Hello, do the gateways still show up in respective plan edit tab? Or are they missing during purchase?

I could not recreate that issue in my local test install. I have started with EM10 / J3.6.5 and upgraded to J3.7.2 Everything seems to work.

Do you have any console errors or any other details?"

Answer when a user tries to buy a plan and clicks the BUY NOW button they get a page with the plan name and a message that "says please select a payment method" but no methods are listed.

Answer when the admin tries to check the plan gateways I see the same info and message as the first post by POLOZKOVA emerald1 Emerald 10 v 10.88 db version 5.6.27 PHP 7.1.6 Joomla 3.7.2 platform 13.1.0 thanks in advance for prompt attention


Sergey
Total posts: 13,702
18 Jun 2017 04:38

I cannot reproduce it. I'll need access to one of those sites that have this problem. Also check if folders in components/com_emerald/library/gateways exists and readable.


Sergey
Total posts: 13,702
18 Jun 2017 06:34

gregoconnor I need to test this ftp below or should I give you c panel access?

I was not able to connect with FTP you've provided. I always get Connection refuse message.


Sergey
Total posts: 13,702
18 Jun 2017 07:48

It is fixed now. For others I'll upload new version later, but if you want to fix it fast, go to libraries/mint/forms/helper.php line 278 and change $out = '' to $out = array().


gregoconnor VIP
Total posts: 34
18 Jun 2017 08:51

wow fixed that quick. thank you so much for 8 years of promt attention and continued updates. Greg in California USA


progressionsp VIP
Total posts: 89
27 Apr 2019 15:00

I know this is an old thread, but I just installed Cobalt and all my Emerald payment processors are not showing??? I'm not for sure this is what caused the problem, but I believe it's the only relatable change that I made. Everything was working fine. This is on a live site, so I need to figure out the problem asap.

1) It appears that all the data is still stored - Some plans still show a PayPal button to pay, but if I open the plan to edit it and click on Payment Gateways, none are listed!

2) I believe if I click Save or Apply, it will be deleted (this is what happened in one of my plans... and the PayPal information is gone, and no button appears on the plan)

3) I looked at the fix for this, and in my helper.php file, there is a line 310 -> $out = ''; (although this is such an old thread I figured that would've been changed)... so I'm confused here... and all I can imagine is that when I installed an older version of Cobalt, that file got overwritten with the older file or something????

@sergey @peperstreet, please help!


progressionsp VIP
Total posts: 89
27 Apr 2019 15:34

Okay, I reinstalled the latest Emerald and that fixed the old helper file- all the Payment Processors are showing in the tab... but I still cannot seem to get the PayPal button to show on this plan? Not sure why. Any ideas?


Sergey
Total posts: 13,702
28 Apr 2019 11:48

Did you enabled PP gateway? Create separate topic and give me access to your site I'll have a look.

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