vanboke VIP
Total posts: 18
23 Sep 2014 16:11

I have installed, set up, and tested the 2CO HikaShop plugin and have run into an issue. I am getting redirected to 2CO fine, but the order total that 2CO is getting is the order total without taxes and shipping. The taxes and shipping are not being sent to 2CO. So any orders using 2CO will never collect those fees.

Did I miss something during setup with this? Or is this an issue with the plugin?

Please help.

Last Modified: 24 Oct 2014


Sergey
Total posts: 13,718
25 Sep 2014 06:43

I am not sure, because we simply put there what is provided by interface.

Please give access to your site as admin and FTP. I'll check it.


vanboke VIP
Total posts: 18
30 Sep 2014 16:18

How do you want me to get you the credentials to access the website? I really need to get this fixed ASAP.


vanboke VIP
Total posts: 18
30 Sep 2014 19:14

I have verified that your plugin has a bug in it. I have tested checking out with the Common Payment Gateway 2CO plugin from Techjoomla. It sends to 2CO the correct order total.

Their plugin is not as nice as yours, as it doesn't interface with HikaShop well, and the billing information doesn't carry over like yours does. So I really do want to work with your plugin that I purchased.

Can you let me know how you want the credentials for the website so you can look at the problem and try to solve it?

Thank you.


Sergey
Total posts: 13,718
01 Oct 2014 02:36

Here in private comment (checkbox under the comment field) five me access to your Jomla backend and also make sure something like extplorer is installed and working so I can work with files.


Sergey
Total posts: 13,718
02 Oct 2014 02:25

Ok, I have fixed it. Not only it adds shipping now, it also transfer shipping address to 2co so that user do not have to fill it again. It is fixed in your site. But with the next update changes will be there.


vanboke VIP
Total posts: 18
02 Oct 2014 14:45

I have verified that it is indeed working. Thank you! It is working perfectly now.


vanboke VIP
Total posts: 18
02 Oct 2014 14:54

Sorry. I take that back. Shipping is being brought over to 2CO, but tax is still not. We need to ensure that if a sales tax is being applied to the order, that the sales tax is part of the funds that are collected at 2CO.

To test that aspect of it, you can use the address of:

123 Some Place Brunswick, Maine 04011

Please let me know when that is taken care of.

Thank you for your help on this.


Sergey
Total posts: 13,718
03 Oct 2014 01:39

Fixed. Thank you for report.


vanboke VIP
Total posts: 18
10 Oct 2014 16:50

I am still having issues with the plugin. The issues are two fold:

First, when the user is returned to the website after making a payment at 2Checkout they are returned to a page that is blank. A sample URL I get to is: https://www.maineguidesupply.com/store/clothingshirts-a-hats/checkout/notify/notif_payment-pay2co/tmpl-component.html

The part that says clothingshirts-a-hats changes based on the product(s) being purchased, but in essence the URL is the same every time. Could this be an issue with SEF URLs?

Second, the payment notification is not recieved by the website, and the order is never changed to the Confirmed status. They are all staying at the Created status. I have setup the Instant Notification Settings in 2CO per the instructions for the plugin. Those settings are not working.

Any more help would be greatly appreciated.

Thank you.


Sergey
Total posts: 13,718
12 Oct 2014 03:32

vanboke The part that says clothingshirts-a-hats changes based on the product(s) being purchased, but in essence the URL is the same every time. Could this be an issue with SEF URLs?

This one defenitely looks like custom SEF URL.

Also did you configure approved URL in your 2CO settings?

Did you try to enable debug mode and error reporting to maximum in global Joomla configuration? That may be turn blanck page in to error page and you will see what is the reason.

vanboke Second, the payment notification is not recieved by the website, and the order is never changed to the Confirmed status. They are all staying at the Created status. I have setup the Instant Notification Settings in 2CO per the instructions for the plugin. Those settings are not working.

The same issue. Actualy URL you show is the Notification URL. If you can add an exeption for it. Better it is not converted to SEF.


vanboke VIP
Total posts: 18
22 Oct 2014 20:23

I have still been working on this. I tried installing sh404sef to help control SEF URLs, and have had no luck. So just to ensure that SEF URLs were the issue, I turned off all SEF URLs for the entire website.

Even with all SEF URLS turned off, the problem still persists. The redirection back to the website goes to a blank page. The order is never marked as confirmed, and stays at created.

I have been over the redirection URL I entered into 2CO and that is correct.

There are major issues with this payment plugin. It is not working at all. Any help would be appreciated.

Thank you.


Sergey
Total posts: 13,718
24 Oct 2014 01:50

I ask again the same question

Did you try to enable debug mode and error reporting to maximum in global Joomla configuration?

Please solve blanck page problem first

https://www.ostraining.com/blog/joomla/white-screen-of-death/

Then, when we see the error we fix it.

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